Covid-19 Updates

WE’RE OPENING

First off, we want to THANK YOU! We have received so much positive support and good will from all of you over the past few months, it has been a wonderful motivation to continue to evolve and adapt during these challenging times. Our first day welcoming customers back will be this Friday, June 19th! 12:00 – 5:00pm!

While we are excited to have you back in the shop, we will not be operating exactly “business as usual”. We’ve taken a bit of time before deciding to re-open, so that it’s enjoyable for you, sustainable for us, and safe for everyone. The fact is the way we work, and the way you shop has changed, and we must all learn a new way forward. So away we go!

HOURS

Our first stage (June 19 – 30)
Tuesdays – Saturdays
12:00 – 5:00pm

We plan to assess this way of doing business – along with any new government guidelines – and make adjustments as necessary starting July 1st. This is a new way of operating for all of us, and we truly appreciate your continued support and flexibility as we navigate this new reality. Continue reading to see how In-store Shopping and Curbside Pick-up will operate for the time being!


IN-STORE SHOPPING

Here’s how shopping in-store at Plant will be different for the foreseeable future:

Capacity: We are limiting our capacity to 12 customers at a time, and are only admitting 2 people per party (no exceptions).

Social Distance: There will be indicators on the ground to direct where to stand while waiting to come into the shop, and also when waiting to checkout.

Sanitize: You will be asked to sanitize your hands upon entering the store.

Grab a basket: You will be provided with sanitized basket to carry around while you shop. Please keep the basket with you at all times, and return it to us when you’re finished shopping. This helps us to manage the number of people in the shop.

+ If you are showing any symptoms, please stay home and order online. If you demonstrate any flu-like symptoms while in the shop, you will be asked to leave, and we can help you finish your order by phone or email.

Mask wearing: Our staff will be wearing masks. Masks are strongly encouraged for our customers, but they are not mandatory.

Children: At this time we do ask that when possible, you leave your children at home. If you need to bring them in please note, we are only admitting 2 people per party, which includes children. We ask that you keep your child with you at all times in the shop, and help us keep them safe by reminding them not to touch things.

Pups: It hurts our hearts to say this, but please leave your pups at home. If you’re out and about with them and would like to stop in, feel free to tie them up to wait for you in our front yard. Lake and Clyde are staying at home too for now.

Potting Services: For in-store shopping, we will begin to offer potting services, however, at this time, we will NOT be accepting any pots/plants from outside the shop for potting.

Payment: All forms of payment are accepted, but we prefer contactless payment whenever possible.

+ Respect each other. Please respect social distancing and keep at least 2 meters from staff and other customers while waiting to come into the shop, and while moving around the store.

+ Respect our staff. Please follow the directions of the staff. Their job is to help you with your plant needs, create a positive experience when you visit, and most importantly, to keep you and themselves safe. Any type of abuse towards our hard-working team will not be tolerated.


CURBSIDE PICK-UP

Great news: Curbside pickup isn’t going away! While we transition into inviting you back to our space, we will be taking the curbside site down for a few days, and relaunch once our in-store experience is up and running smoothly. The site will also ONLY be open while our shop doors are closed to the public. We know that this might be inconvenient, but it’s the only way we can manage our inventory. You’ll find the curbside site here.

Pickup times for curbside orders will be anytime during our shop hours once we open to public this Friday. For a reminder of the curbside guidelines, please see the main page on our Curb-side pickup site.